Bolanle, Chief of Staff
About Me
Greetings! I'm Bolanle F. Oke, a dynamic and results-driven leader with over 12 years of experience in managing programs, teams & customers to success. I'm known for navigating ambiguity with ease to drive efficiency, productivity, and revenue growth. I've successfully equipped teams with necessary skills and resources, launched impactful initiatives, and implemented process improvement strategies. I excel in guiding cross-functional teams to deliver innovative solutions that exceed expectations.
Core Values & Expertise
My journey has been defined by a commitment to excellence, a knack for navigating ambiguity, and a relentless pursuit of results. As a Chief of Staff, I embody these values, serving as a strategic partner to executive leadership while orchestrating operational efficiencies and driving transformative initiatives. I meticulously plan for success by ensuring all written and verbal communications are clearly conveyed. I demonstrate effective leadership by guiding globally dispersed teams to success.
I invite you to review my highlights below, and discover how I have acted as a Chief of Staff while holding various titles throughout my career.
Highlights Of My Experience
Twilio
Head of Strategic Programs & Communications
May 2021 - Feb 2024
Head of Strategic Programs & Communications Kept strategic programs of the Senior Vice President’s direct-reports on-point, on-schedule and of high-quality; provide guidance; removed hurdles.
Steered Twilio PS Business Unit strategic initiatives (OKRs) from genesis to fruition.
Developed strategic roadmaps and long range plans. Organized and hosted Team Events (such as Kickoffs, All Hands, AMAs, QBRs, Webinars, Offsites, Lunch n Learns).
Presented periodic updates on detailed operations analysis via curated newsletters, presentations, monthly & quarterly business reviews (MBRs and QBRs) for C-suite leadership.
Established and implemented a comprehensive Change Management Framework. Developed a central information repository (team wiki).
Successfully launched a quarterly recognition program, resulting in a 25% increase in employee productivity and a 5% decrease in turnover rates.
Implemented a Skills Matrix, improving resource allocation by 20% and enhancing team proficiency for successful project delivery.
Act as point of contact for Professional Services to other Business Units and stakeholders.
Communicated complex concepts to diverse audiences, and facilitated training sessions to create actionable insights for the sales team.
Executed onboarding plans for new hires to track progress in their 30, 60, and 90 days journey.
Ross Stores
Assoc. Director, Loss Prevention Technology
Feb 2016 - May 2021
Engineered a robust ticketing platform used to provide operational support for service-related tasks, activities, and processes, using Smartsheets. This system used automation and API enhancements to integrate with other external systems (ie: service providers, logistics, e-commerce, fulfillment), thus creating an all-in-one hybrid solution for the end users (both internal and external partners) and a collaborative digital workspace.
Present monthly and quarterly analytical reporting of capital and expense project metrics (budget, trends, SLA milestones, outliers) to the Executive Leadership team.
Built an FAQ site and developed several 100s of detailed process steps, checklists, videos and guides to foster a repeatable model approach for common resolution handling and technology training to ensure a culture of continuous improvement and eliminating wasteful processes.
Act as team’s subject matter expert (SME) for technology standards and industry trends.
Developed Key Performance Indicators (KPI) that provided business intelligence and performance metrics within the Service program to forecast and improve business performance
Kaiser Permanente
Sr PM, Portfolio Governance
Mar 2015 - Feb 2016
Single point of contact for Corporate Services Business Information Office Portfolio Approval Counsel Governance related initiatives.
Maintained the BI PAC SharePoint website.
Onsite Governance and oversight support to all projects within the Corporate Services Business Information Office sub-portfolio’s and serve as the conduit for providing executive status and integrated financial reporting to leadership.
IBM
Project Manager, IT Services
Sept 2011 - Jan 2015
Managed a complex infrastructure program.
Monitored resource workflow by developing resource plans, status reports, and ROI assessments to forecast scheduling, allocation and determine future upgrades to be added to pipeline.
Participated actively in 3 kaizen workshops and brainstorming events, reducing total server build timeframe from 22 days to 10 days, and reducing server decommission process human errors 15%.
Liaised between functional manager and account team. Generated all account-specific global resource requests for new resources, backfills and turnovers.
Created account desk procedure for account team to convey process.
Accomplished value-saving process (VSM) documenting life cycle of incoming client-related requests reducing overall onboarding timeframe for IBM resource on the account.
